Meet Santa and his Elves at home in his grotto!

Come and meet the man himself in his magical Grotto.

The Grotto opens on Saturday 12 November 2016. Pre-booked appointments are available from Sunday, 13 November, and we are then open every Friday, Saturday & Sunday until the end of November. In December the Grotto will be open every day (except Mondays) from Thursday,1 December until Friday, 23 December 2016.

Please note that online bookings will not be available for the dates of our Christmas Lights Switch-On event on 12 November, and during the Chelsea Christmas Shopping Weekend from 3-4 December. For these dates only, families will be able to attend on the day and grotto visits will be allocated on a first come, first serve basis. If you wish for children to visit Santa’s grotto during these dates, we advise arriving early at the Square to avoid disappointment.

Places are limited and popular slots fill up quickly so we recommend booking as early as possible. Places must be booked at least 24 hours in advance using the calendar below.

Bookings close online 24 hours ahead of each date. This means that in the case of late cancellations that there may be standby appointments available on the day, although we cannot guarantee this.

Please note:

If you have any further questions, please email or if necessary call 0845 6800682.  (Please note; response times are likely to be quicker by email – the phone line is only accessible during office hours and might get very busy.)

[booked-calendar calendar=25 month=”11″]



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